Shipping policy

At Artless Life, we aim to process and deliver your orders safely and on time. Please review our shipping policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotional events, or periods of high order volume.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your location and the courier service.

Delivery timelines may vary due to:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Incorrect or incomplete address details.

  • Remote delivery locations.

  • Other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Free shipping may be offered on selected orders or during promotional campaigns, subject to the applicable offer terms.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered email address or mobile number.

You can use the tracking information provided by the courier partner to check the status of your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details, including:

  • Full name.

  • Complete delivery address.

  • City and state.

  • Postal code.

  • Contact number.

Artless Life will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Shipments

If your order is delayed, please contact our customer support team with your order number and tracking details.

We will coordinate with the shipping partner to investigate the issue. Delivery timelines may be extended due to circumstances outside our control.

7. Undelivered Orders

If a shipment is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the order, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

Any re-delivery request will be subject to approval and availability.

8. Damaged Products During Delivery

If you receive a damaged product, please contact us within 48 hours of delivery.

You must provide:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the outer packaging.

  • An unboxing video, if available.

After verification, an eligible damaged product may be replaced according to our Return & Refund Policy. We do not provide refunds.

9. Contact Us

For shipping-related questions or delivery concerns, please contact our customer support team through the contact details provided on our website.