Refund policy

At Artless Life, we aim to provide high-quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

No Return & No Refund

All orders placed on our website are non-returnable and non-refundable.

Once an order has been delivered, we do not accept returns or provide refunds for:

  • Change of mind.

  • Incorrect size or preference.

  • Personal reasons.

  • Products that are unused but no longer required.

  • Any other reason not related to product damage.

Damaged Product Replacement

If you receive a damaged or defective product, you may request a replacement.

To be eligible for a replacement:

  • Contact us within 48 hours of delivery.

  • Share your order number.

  • Provide clear photos or an unboxing video showing the damage.

  • Keep the original packaging and product safely until the issue is resolved.

After reviewing the submitted details, our team will determine whether the product qualifies for replacement.

If approved, we will arrange a replacement for the damaged product, subject to availability. If the same product is unavailable, an alternative resolution may be offered at our discretion.

Important Guidelines

  • Unboxing videos are strongly recommended for damage-related claims.

  • Claims submitted after 48 hours of delivery may not be accepted.

  • Damage caused by misuse, improper handling, wear and tear, or accidents is not eligible for replacement.

  • Refunds will not be issued under any circumstances.

  • Replacement requests are subject to verification and approval.

Contact Us

For damaged-product replacement requests, please contact our customer support team with your order number and supporting images or videos.